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About Us

In the heart of Liverpool and Halton, Support at Home stands not just as a care provider, but as a testament to the power of family values in business. Founded in 2011 by Nicola and Janet, the company's journey has been one of growth, innovation, and unwavering commitment to its community. But behind every milestone lies a story of family dedication and shared vision.

In 2011, Nicola and Janet embarked on a remarkable journey by establishing a care service. From humble beginnings with just one client and a desk in Nicola's bedroom, their venture, Support at Home, has flourished into a pillar of the local community. Today, the company stands tall, supporting hundreds of individuals with over 120 members of the team, supporting clients with a range of health and support needs.

Support at Home has been a labour of love for the entire family. Nicola's husband, Wayne, and her father, Brian, worked tirelessly alongside Nicola and her mum, to develop the business into what it is today. Their collective passion and expertise laid the foundation for success, shaping the company's values and ethos. Nicola and Wayne's sons, Declan and Owen, and daughter-in-law, Emily, now play integral roles in driving the company forward.

client and support worker sitting on chair chatting together

Passionate About What We Do

We are proud of what we do and have many happy clients who are supported to live independently with the
assistance of our caring and professional Support Workers. Our priority is to develop trusting
relationships by providing safe, high quality, personalised care that is led by our clients.

What we offer

We are proud to offer a wide range of high-quality, person-centred care services designed to support people of all ages, needs, and circumstances. From rehabilitation following a hospital stay to long-term complex care, mental health support and family-based services for children and young people — our care is always tailored, flexible and grounded in real understanding.

What sets us apart is not just what we do, but how we do it. As a family-run provider, we genuinely care for every individual we support. Our experienced, compassionate team works closely with people and their families to deliver care that promotes independence, dignity and quality of life — whether that’s through short-term assistance or ongoing, specialist support.

We can assist with:

Personal hygiene and bathing

Dressing and continence care

Toileting and mobility support

Medication prompts and administration

Support with eating and nutrition

Rehabilitation and reablement

Clinical and nurse-led interventions

Emotional wellbeing and mental health support

Transition services for young people

Family support and behavioural assistance

Complex Care

Children & Young People's Service's

Our mission is to be a trusted solution to the challenges individuals and modern families face today — and we do that by offering care that is personal, adaptable  and focused on meaningful outcomes.

If you'd like to learn more about how we can support you or a loved one, please get in touch with our friendly team today.

What Our Customers Say

“Thank you for looking after my mum, and a special thank you to Mrs A for her caring and massive support.
She is truly worth her weight in gold” From Son of Mrs M.”

- Mrs M - Client

What Our Customers Say

“she is always pleasant and smiling, she brightens up my day”

- Mrs P - Client

What Our Customers Say

“Our carer goes above and beyond with her care of our mum.
She is excellent with warmth, compassion and friendship”

- Mr T - Client

What Our Customers Say

"My care improves my quality of life by setting me up for the day and therefore letting me carry on living independently which is VERY important to me"

Mrs A

What Our Customers Say

"She is wonderful, exactly what we asked for. She is always upbeat & funny."

Mrs w

What Our Customers Say

"Can't fault any care staff all been amazing"

Mr C

What Our Customers Say

"All staff have been outstanding"

Mr AC

Accreditations / Awards